Privacy Policy

Last updated: February 2026

1. Introduction

Ollen Services ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website ollenservices.co.uk or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The data controller responsible for your personal data is Ollen Services, Hinton Chambers, 1-3 Hinton Road, BH1 2EN, Bournemouth, United Kingdom. Email: hello@ollenservices.co.uk. Phone: 07513 491 259.

3. What Data We Collect

We may collect the following personal data:

  • Name, email address, phone number (via contact forms)
  • Business information related to our accounting services
  • Usage data (pages visited, time spent, browser type) via analytics
  • Cookie data (see our Cookie Policy for details)
  • Communications you send to us

4. How We Use Your Data

We use your personal data for:

  • Providing and managing our accounting services
  • Responding to enquiries and contact form submissions
  • Sending relevant communications about our services (with consent)
  • Improving our website and user experience
  • Complying with legal and regulatory obligations (e.g., HMRC requirements)

5. Legal Basis for Processing

We process your data on the following legal bases:

  • Consent: where you have given clear consent (e.g., contact forms, newsletter)
  • Contract: where processing is necessary for our service agreement
  • Legal obligation: where we are required by law (e.g., HMRC compliance)
  • Legitimate interests: for improving our services and website

6. Data Sharing

We do not sell your personal data. We may share your data with trusted third parties who assist us in operating our business, including HMRC (as required by law), our cloud accounting software providers, and our email service provider. All third parties are required to comply with UK GDPR.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. For accounting records, we retain data for a minimum of 6 years as required by HMRC. Contact form data is retained for 12 months unless you become a client.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Erase your data (where applicable)
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent at any time

To exercise any of these rights, contact us at hello@ollenservices.co.uk.

9. Cookies

Our website uses cookies. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

10. Contact & Complaints

If you have any questions about this Privacy Policy or wish to make a complaint, please contact us at hello@ollenservices.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.